Trust & Safety

Home & Auto Tracker helps users:

• Search for home and automotive service professionals
• View business profiles and available service information
• Contact businesses or request information
• Organize estimates, invoices, receipts, photos, warranties, and service records
• Track home and vehicle maintenance
• Set reminders for future service needs

Home & Auto Tracker is not a contractor, mechanic, repair facility, inspection service, insurer, employer, or agent of any listed professional.

Any agreement for services is made directly between the customer and the selected professional.

Some business listings may be created from publicly available information before the business owner claims the profile.

A business may be able to claim its listing, correct its information, add services, upload photos, and provide additional details.

Although we work to keep listings useful and accurate, we do not guarantee that every profile is complete, current, error-free, or officially claimed by the business.

Users should independently confirm important information before hiring or visiting a professional, including:

• Business name and location
• Phone number and operating hours
• Licensing or registration
• Insurance coverage
• Certifications
• Experience and qualifications
• Services offered
• Pricing and availability

Certain home repairs, construction projects, automotive services, inspections, and specialty services may require licenses, registrations, permits, certifications, or insurance.

Requirements vary depending on the service, profession, vehicle, project, and location.

Users are responsible for confirming whether a professional has the credentials required for the requested work.

A listing, claimed profile, badge, category placement, review, or paid subscription should not be interpreted as confirmation that a business is licensed, bonded, insured, certified, or otherwise qualified.

Before hiring a professional, consider requesting and independently verifying:

• License or registration numbers
• Proof of insurance
• Relevant certifications
• Written estimates
• Warranty information
• References
• Applicable permits

Prices, promotions, estimates, and service descriptions displayed on Home & Auto Tracker may be provided by individual businesses and may change without notice.

Home & Auto Tracker does not set professional service prices and does not guarantee:

• The accuracy of an estimate
• The final price of a service
• The availability of a promotion
• The amount of time needed to complete work
• The cost of parts, materials, labor, taxes, or fees

Users should obtain a written estimate before authorizing work.

For larger home or automotive repairs, users may wish to obtain multiple estimates and ask the professional to clearly explain:

• The work being recommended
• Labor charges
• Parts or materials
• Additional fees
• Potential changes to the estimate
• Warranty coverage
• Payment terms
• Cancellation policies

Do not make payment outside the agreed terms, and avoid paying a large amount in advance unless you understand the reason and are comfortable with the arrangement.

Before allowing a contractor, handyman, technician, or other service provider into your home:

• Confirm the business identity
• Verify the appointment details
• Ask for identification when appropriate
• Keep valuables and sensitive documents secure
• Make sure another adult knows about the appointment
• Keep children and pets away from the work area
• Do not enter unsafe or restricted work areas
• Ask questions before approving additional work

Do not attempt electrical, structural, gas, roofing, plumbing, or other hazardous repairs unless you have the appropriate knowledge, tools, and qualifications.

Before leaving your vehicle with a mechanic, repair shop, tire shop, body shop, or other automotive professional:

• Confirm the business name and location
• Remove valuables and personal information
• Record the vehicle’s current mileage
• Photograph the vehicle’s condition when appropriate
• Review the requested work
• Ask whether diagnostic or inspection fees apply
• Request approval before additional repairs are performed
• Obtain a written invoice describing the completed work
• Ask for warranty details on parts and labor

Do not operate a vehicle that may be unsafe.

If you believe your vehicle has a serious problem involving brakes, steering, tires, fuel, electrical systems, overheating, warning lights, or another safety-related issue, stop driving when it is safe to do so and contact a qualified professional or roadside assistance provider.

Reviews, ratings, photos, comments, and other user-submitted content represent the views and experiences of individual users.

Home & Auto Tracker does not guarantee that every review is accurate, complete, or representative of the experience another customer may have.

Users submitting reviews should:

• Describe their genuine first-hand experience
• Remain truthful and respectful
• Avoid threats, harassment, discrimination, or abusive language
• Avoid sharing private or confidential information
• Avoid making claims they cannot support
• Disclose any relationship with the business when relevant

We may remove or restrict content that appears fraudulent, misleading, abusive, unlawful, irrelevant, promotional, or inconsistent with our policies.

Businesses should not offer compensation in exchange for dishonest reviews or pressure customers to remove legitimate criticism.

Users and professionals should communicate clearly and professionally.

Never share sensitive information unnecessarily, including:

• Passwords
• Banking credentials
• Social Security numbers
• Complete payment-card information
• Alarm codes
• Access codes that are not required
• Copies of identification unless reasonably necessary

Be cautious when someone pressures you to act immediately, avoid written documentation, pay through an unusual method, or communicate outside normal business channels.

Consider pausing or seeking another professional if a business or individual:

• Refuses to provide basic identifying information
• Refuses to provide a written estimate
• Requests full payment before work begins without a reasonable explanation
• Demands payment through gift cards, cryptocurrency, wire transfer, or another unusual method
• Pressures you to approve additional work immediately
• Discourages you from asking questions or seeking another opinion
• Claims a major repair is required but cannot clearly explain why
• Refuses to provide an invoice or receipt
• Provides licensing or insurance information that cannot be verified
• Asks you to misrepresent information to an insurer, lender, government agency, or warranty provider

Trust your judgment. You are not required to hire or continue working with a professional if you feel uncomfortable.

Home & Auto Tracker is not an emergency service.

For emergencies involving fire, gas leaks, carbon monoxide, electrical hazards, flooding, structural danger, crime, personal safety, a disabled vehicle in a dangerous location, or an immediate risk of injury, contact the appropriate emergency service or public authority.

Do not rely on website messages, directory inquiries, reminders, or service requests for urgent assistance.

Maintenance reminders and suggested schedules provided through Home & Auto Tracker are organizational tools only.

They are not a substitute for:

• A professional inspection
• A manufacturer’s maintenance schedule
• A vehicle owner’s manual
• A product manual
• A warranty requirement
• Building codes
• Government regulations
• Professional advice

Maintenance needs may vary based on age, mileage, condition, environment, usage, materials, manufacturer recommendations, and previous repairs.

Users are responsible for deciding when professional inspection, repair, or maintenance is necessary.

Home & Auto Tracker may allow users to store documents such as receipts, invoices, estimates, warranties, manuals, service records, and photographs.

Users are responsible for:

• Uploading accurate information
• Keeping independent copies of important documents
• Avoiding the upload of unnecessary sensitive information
• Confirming that uploaded documents do not violate another person’s rights
• Protecting their account credentials

The platform should not be used as the only storage location for irreplaceable legal, financial, ownership, insurance, warranty, or safety records.

Users should create strong passwords and keep their login information private.

Contact us if you believe:

• Your account has been accessed without permission
• A business listing has been claimed improperly
• Someone is impersonating a business
• Your personal information is being misused
• Suspicious activity is taking place through the platform

Please review our Privacy Policy for more information about how information may be collected, used, and protected.

We encourage users and professionals to report concerns involving:

• Incorrect business information
• Suspected impersonation
• Fraudulent or misleading listings
• Abusive communication
• Suspicious payment requests
• Inappropriate reviews or images
• Unlicensed activity
• Safety concerns
• Potential violations of platform policies

When submitting a report, provide as much relevant information as possible, such as:

• Business name
• Profile link
• Description of the concern
• Dates of communication or service
• Supporting photographs or documents
• Copies of relevant messages

Submitting a report does not guarantee that a listing, review, or account will be removed. We may review the available information and take action we consider appropriate under our policies.

The appearance of a professional or business on Home & Auto Tracker does not represent an endorsement, recommendation, certification, or guarantee.

This applies whether the profile is:

• Claimed or unclaimed
• Free or paid
• Featured or promoted
• Highly rated
• Displayed near the top of search results
• Marked with a platform badge

Paid placement may affect visibility, but it does not guarantee quality, licensing, availability, pricing, safety, or customer satisfaction.

Users must make their own hiring and purchasing decisions.

Disputes regarding workmanship, damage, pricing, payment, warranties, delays, refunds, parts, materials, or completed services must generally be resolved directly between the customer and the professional.

Home & Auto Tracker is not a party to the service agreement and is not responsible for negotiating or enforcing private agreements.

Depending on the circumstances, users may also consider contacting:

• The business owner or manager
• The applicable licensing or regulatory agency
• A vehicle manufacturer or warranty provider
• An insurance company
• A consumer protection agency
• A qualified attorney
• Local law enforcement when fraud or criminal conduct is suspected

We are committed to improving the quality, transparency, and usefulness of Home & Auto Tracker.

We may update our tools, policies, listing standards, reporting procedures, and safety practices as the platform grows.

By using Home & Auto Tracker, users acknowledge that hiring a home or automotive professional involves personal judgment and that they remain responsible for independently evaluating any business before requesting or authorizing services.